Is support provided?
Absolutely! We provide support for all of our themes. Support is provided via a ticket system from the members area, where we aim to respond to all support tickets within 24 hours. As support is provided directly by the theme developers, there's no one better placed to help with theme queries.
What is live support?
Live support is included with all Agency and Enterprise packages and is available via either live chat or callback. Where a ticket can't be resolved in-ticket, the issue will be escalated to live support with one of our developers.
What happens when my license expires?
If you purchase an annual license, you'll have access to support and updates for 1 year. After that time if you'd like to continue to receive updates and access to support you can simply renew your license. If you choose not to renew your license, no problem, you can continue to use any software versions you've already downloaded forever.
What version of Window do I need?
All of our Softwares work with all versions of Windows We also recommend using at least Window 7 software to ensure your site runs as smoothly and securely as possible.
Will Pro Softwares work on my Window?
Certainly! As long as you're using Window to power your PC, you can use our Softwares. It doesn't which Type or Window you choose, provided you're using Window then you can certainly use Our Software on your window.
How do I install This Software?
All of our softwares are available in .zip format. If you do decide to purchase you'll have immediate access to the members area from where you can download the software.
What payment methods do you accept?
We currently complete all of our payments via Bitcoin. This allows for purchases More Secure