Since we are offering non-tangible irrevocable, digital goods we issue refunds case by case basis only. Refund has to be processed within 15 days of purchase order. Our sales and support will try to solve your issues and if you are not satisfied then we will refund issue.
We make our Softwares with extreme care and launch them only after thorough-repeated testing, so we strongly believe that our products will work without any issue. If you find any issue, we are available to help you solve the issue resulting from any number of reasons.
In the case the Softwares you purchased didn’t work properly as advertised and we couldn’t resolve the issue, we, CyberHack, will offer a full refund within 15 days of the purchase. However, since the Softwares are digitally delivered and are non-tangible goods, we can offer refund full or partial only if the item(s) you purchased is broken, not working properly, or truly missing features as advertised on the sales page of the item(s) you purchased.
Issues caused by software will not provide grounds for a refund.
Refunds will be offered at our sole discretion.If the refund is for plugin or theme renewal and you are within first 30 days of the renewal, then please get in touch with our support team and our support team will issue the refund.
Conditions for a refund for new purchase (not renewal)
You must meet ALL of the following conditions:
- You are within the first 15 days of the purchase of the item.
- Your issue(s) comes from not being able to install the software properly or get the software to perform its basic functions.
- You have attempted to resolve your issue(s) with our support team.
- No refunds will be granted after the first 15 days of the original purchase whatsoever.
- Issues caused by third-party softwares will not provide grounds for a refund.
Note that there is a difference between a broken software and simply receiving an error message or having trouble using the product to your desired result.
Error messages are often related to improper setup, your configuration, your system configuration, system conflicts, or missing files which causes the item to not work.
Before you request a refund from CyberHack , you must do the following:
- Read the extensive documentation related to the item you purchased.
- Confirm that your server meets the specifications laid out requirements for the product and software.
- Open a new support ticket with our support team if you are facing issue even after going through the above two points.
If you’re not sure whether a product is right for you, please contact us with your questions before making a purchase. We will be happy to assist you.
Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.
By purchasing a Software from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.
Refund Policy – We offer a 100% satisfaction guarantee and Safty with our payments Gateway. If you have questions or Assistance our knowledgeable staff can help find the best software solution for you. CyberHack started way back in 2002 as a small business distributing software and other tech products in Seattle, USA. Now in Coventry United Kingdom, we continue to provide discount software, software licensing and software-related services online and offline, coupled with superior customer care – and the skiing isn’t bad, either today we are covering services in America And Europe and widest application user’s in the world. Absolutely! We provide support for all of our themes. Refund Policy – Support is provided via a ticket system from the members area, where we aim to respond to all support tickets within 24 hours. As support is provided directly by the theme developers, there’s no one better placed to help with theme queries. Refund Policy – We will not be responsible for any Wrath of the law incurred upon yourself by foolishly misusing any of our Tool.